Support & Service Policy

This policy describes support channels and operational service expectations for Beech. It does not modify or replace the warranty and liability terms in the Terms of Service.

Customers can request support through the in-app Help Center or by emailing [email protected].

Beech provides commercially reasonable support. Response times depend on issue severity, technical complexity, and request volume. We prioritize production-impacting issues.

Beech aims for reliable service but does not guarantee uninterrupted availability. Planned maintenance and emergency updates may affect service temporarily.

Service health updates are published on Status. Customers should treat that page as the canonical source for outage updates.

Customers should provide accurate issue details, reproduction steps, and relevant context to help diagnosis. Firm Admins remain responsible for user access, data exports, and internal compliance obligations.

Beech may update this policy as service operations evolve. Material updates will be posted on this page.